Giving personal information and not verifying

I would like to say that you are suppose to train you call centre staff properly. <br> Firstly Cathryn had given personal account information not to the account holder. <br> According to the law you cannot give out personal information to anyone but the account holderas you have to verify the account holder details now you are involving a third party.<br> secondly I asked for a specific email to be sent and I get half the email. I then email back and thenCathryn says it cannot be done after speaking to the bosses why promise something and not deliver Are you staff trained to answer questions?<br> <br> I really don't mind paying as I have made arrangements. <br> <br> According to the law you cannot give information without the account holder information and verifying the account holder details. How are you going to resolve this matter as it's not allowed.