DONT EVER PAY LGR DIRECT, THEY DIDNT PAY MY MONEY OVER TO THE CREDIT PROVIDER. MY ACCOUNT STILL REFLECTS UNPAID SO WHERE IS MY MONEY!!!

I was handed to these people by Lime loans. I settled the account with them over 2 weeks ago and they still havnt sorted this with Lime. On my Lime profile, it still shows I have outstanding debt. They don't bother to update anything let alone allocate the money to the account and my question is, where is the money that I paid!!! When I contacted them via email, they are telling me account is paid up and they closed file, how can u close file without paying over the money to Lime loans because Lime loans still has my debt as outstanding and overdue, and if it's paid up, where is my paid up letter. Lime loans is also not making an effort to get this money allocated. Dealing with both these companies is absolute torture