Bul**** by collector from a collection attorney

I just received a call from a lady demanding the most absurd thing for me to do.

First of all I will not be bul**** by any collector for any reason whatsoever. I want you to address your consultant on customer centricity despite the type of account you guys hold with me I am a client with Lime loans and not with you and the fact that you handle their business doesn't mean you are not obligated to treat me as a client nonetheless.

The tone of your consultant is what I will not tolerate talking down on me like I am a child.

Then she questions me why I haven't made a full payment when I just made a payment this morning if she dared to check her notes I had a call 2 weeks ago from your consultant and she just asked me much I'm going to pay today for the first time I hear my minimum on each account to pay is R500.

What is the problem here are you in the business of bullying clients or accepting payment as you should and if there is an issue raise it politely and here reason and move.

I also reiterate I have 2 accounts handed over to your company I will not make 2 different payments to the same account number it's up to your finance team how they will allocate the payment hence I did not attach a reference to the payment and sent an email to clarify.

I demanded an apology for the consultants behavior and I also encourage that you look into allocation system and create a viable solution for your clients.

I'm committed to paying of this account with that said I will escalate not be shy to escalate malpractice to the NCR or Ombuds related to your industry attorneys or not you are governed by rules and those rules should be adhired to.

Mathapelo