Bad customer service

I know and understand that I'm in a trrrible financial situation. I lost my job and had to take any job that came along even if it meant taking a huge salary cut, I also phoned LGR to make an arrangement regarding my vehicle account however the consultant that is dealing with my account is rude and has no empathy or custody service. Upon my first interaction with her on Tuesday she told me I have to pay 60% of the owed arrears which she calculated to be 7541. On Wednesdays I called her back to find out if I can make an arrangement for a reduced repayment, I was informed she's busy on another call but they will pass the message to call me back. On Thursday I called yet again and I was informed she SA's out on lunch she will call me back, she did not. Today I called in the morning she was on tea break and I was told to call her back after 10h45, unfortunately I was at work as well. I called her again at about 15h55 to ask her if I can make a payment of R3000 while I gather the rest of the R7500 and she rep**** me with the list condescensing tone as if I have just asked her the most stupid question in the world. Then she continues by telling me she does not know what I want her to say and that this car will be repossessed because it's 5months in arrears. I know I'm owing my vehicle account, but that is no excuse for LGR consultants to be rude and give provide such appalling service.