Appalling Service - Threatening Legal Action While Ignoring Settlement Attempts

I am writing to warn others about the completely unprofessional and contradictory service from LGR Attorneys regarding my credit card account. What Happened: I received a "Festive Settlement Offer" to settle my account with a significant discount by a specific date. I was willing and ready to pay, but their documentation contained contradictory information - stating one payment date in the letter, while simultaneously stating the offer was only valid for 7 days from an earlier date (meaning it would expire before the stated payment deadline). My Attempts to Resolve:

Email 1: Requested clarification on contradictory dates - NO RESPONSE Email 2: Follow-up email next day - NO RESPONSE Phone Call 1: Held for 59 MINUTES before my phone cut off - NO RESPONSE Email 3: Second follow-up documenting poor service - NO RESPONSE Phone Call 2: Held for 34 MINUTES - NO RESPONSE

The Insult: While I was on hold trying to settle this account, I received an SMS threatening me with COURT SUMMONS for non-payment! How can they:

Threaten legal action for non-payment While simultaneously IGNORING my attempts to pay While providing contradictory settlement documentation While keeping me on hold for hours with no response

This is unacceptable debt collection practice. I have been trying for 4 DAYS to get written confirmation so I can settle this account, and instead of responding professionally, they threaten me with legal action. Advice to Others:

Insist on everything in writing Document all communication attempts Check all documentation for contradictions Be prepared for extremely poor customer service Know your rights with the NCR and Ombudsman for Banking Services

I am now escalating this to the Legal Practice Council, National Credit Regulator, and Ombudsman for Banking Services. Do not expect professional service from LGR Attorneys. Date of Experience: October 2025