Worst service and waiting months for feedback.

I placed a Fibre order with Level-7 in the beginning of July. I requested that this must please be done urgently as I have a sister still in school who needs the Wifi for school work. I made contact with them and they promised to have the migration done within 96 hours. I waited 3 weeks with numerous emails sent asking feedback. I received NO response. I sent an email on the forth week saying they must cancel it as I have never had this bad service from any internet supplier in my life! Firstly they documented the wrong address and then they give Nano Fibre the wrong information. I missed so many webinars for work as I did not have access to the internet. I would never reccomend them to anyone as I am not the first customer of them this happens to.