GB
Grant B
1 reviews | Active since Sept 2024
28 Sept 2024, 15:19
WORST INTERNET SERVICE
After 1 month of level-7 I'll never recommend them to anybody, when i got home on Saturday my internet was off. I contacted support and did everything they said, no they want me to pay a call out fee, which i didn't have a problem with, but now they are telling me they can only be here by monday because the technicians are not working on weekends. So i literally threw money in the water with this internet service, and to top it off, i have work i need to submit before monday morning. Thank you level-7 for making it one *** weekend.
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Level-7 Internet's replyOfficial
30 Sept 2024, 12:22 Hi GrantWe sincerely apologize for the delay you experienced with your service on Saturday.
Upon investigation, we discovered that the issue stemmed from the fibre network provider. Due to a change in ownership of this account, the previous account was deactivated, and we were waiting for the new account to be activated by the provider.We can confirm that Level-7 submitted the new account details to the fibre provider as soon as the account change was requested, but the delay occurred while waiting for them to process and activate the new account.
Fortunately, your account has now been activated as of 10 AM on Monday, the 30th, and your service should be fully restored.We understand how frustrating this situation has been and deeply regret any inconvenience it has caused.
Thanks Level-7
Upon investigation, we discovered that the issue stemmed from the fibre network provider. Due to a change in ownership of this account, the previous account was deactivated, and we were waiting for the new account to be activated by the provider.We can confirm that Level-7 submitted the new account details to the fibre provider as soon as the account change was requested, but the delay occurred while waiting for them to process and activate the new account.
Fortunately, your account has now been activated as of 10 AM on Monday, the 30th, and your service should be fully restored.We understand how frustrating this situation has been and deeply regret any inconvenience it has caused.
Thanks Level-7
Level-7 Internet's reply30 Sept 2024, 12:22
Official
Hi GrantWe sincerely apologize for the delay you experienced with your service on Saturday.
Upon investigation, we discovered that the issue stemmed from the fibre network provider. Due to a change in ownership of this account, the previous account was deactivated, and we were waiting for the new account to be activated by the provider.We can confirm that Level-7 submitted the new account details to the fibre provider as soon as the account change was requested, but the delay occurred while waiting for them to process and activate the new account.
Fortunately, your account has now been activated as of 10 AM on Monday, the 30th, and your service should be fully restored.We understand how frustrating this situation has been and deeply regret any inconvenience it has caused.
Thanks Level-7
Upon investigation, we discovered that the issue stemmed from the fibre network provider. Due to a change in ownership of this account, the previous account was deactivated, and we were waiting for the new account to be activated by the provider.We can confirm that Level-7 submitted the new account details to the fibre provider as soon as the account change was requested, but the delay occurred while waiting for them to process and activate the new account.
Fortunately, your account has now been activated as of 10 AM on Monday, the 30th, and your service should be fully restored.We understand how frustrating this situation has been and deeply regret any inconvenience it has caused.
Thanks Level-7