Very unprofessional

Completely unhelpful. They do not provide 24/7 service as advertised, and they don't have an online portal where you can check your own profile, usage and account. I would say my router works approximately 50% of the time. If i log a support call about speeds not being what i paid for, or 2.4 v 5 ghz not being available I get the same condescending tone till its fixed for maybe 8 hours max. I have spend more time on their whatsapp line than to my own family. They are also refusing to downgrade my line, whereas before they said I have to pay a downgrade fee.