Unacceptable Service Delivery

I have been struggling for months now to get somewhat decent internet speeds from Level-7. It has been a consistent back and forth of, "please send pictures of the cabling and lights", "please test via a cable", "please switch off your VPN" that I don't even own and "we've made a change" and alas, 3mbps seems to be the download speed of the year.

While I do understand that a cable will always deliver better results, it simply is not practical. I work from home on a PC that doesn't even support a LAN cable, and yes, I know you will never get the full speeds of what your package indicates, but I simply refuse to be satisfied with less than 5% of the package.

Even though the techs are very polite every time, they simply can't get the job done.

For the entire month of October, I was unable to join a single Teams meeting using the Wi-Fi due to the extreme lag. I am bleeding money having to buy mobile data and hot spotting to my PC to be able to get my job done, even though I pay my ISP religiously every month.

As a loyal client to Level-7 for close to a decade, I am appalled at the service I've been getting.