TM
Terence M
1 reviews | Active since Aug 2020
11 Oct 2024, 13:08
This company is very unprofessional and unaccomodative
My name is Terence Mathetsa identity number and i would like to complain about level 7 internet. Om the first the activated fibre @ my place and i informed thdm that im getting pain on the 15th but now they have switched off the fibre. I can't pay their debit dates is on the 1st and 25th so tell me this company cant cater for people who are getting paid on the 15th and you are only told after they have swiched the fibre off.
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Replies (2)
Level-7 Internet's replyOfficial
11 Oct 2024, 15:25Hi Terence
We understand your concerns and would like to clarify that Level-7 does accommodate clients who receive their income on the 15th; we just need to be informed in advance, in writing, so we can adjust accordingly. Currently, we see that the 25th was chosen as your debit order date, as specified in the contract you signed.
Your account was activated on the 1st, and it was explained that there would be a pro-rata charge for the period your account was active. Additionally, a document explaining our billing procedure was shared with you earlier this month.
If you have any further questions or need assistance with your billing, please feel free to reach out to us on WhatsApp, and we’ll be happy to help.
Regards, Level-7
We understand your concerns and would like to clarify that Level-7 does accommodate clients who receive their income on the 15th; we just need to be informed in advance, in writing, so we can adjust accordingly. Currently, we see that the 25th was chosen as your debit order date, as specified in the contract you signed.
Your account was activated on the 1st, and it was explained that there would be a pro-rata charge for the period your account was active. Additionally, a document explaining our billing procedure was shared with you earlier this month.
If you have any further questions or need assistance with your billing, please feel free to reach out to us on WhatsApp, and we’ll be happy to help.
Regards, Level-7
Level-7 Internet's reply11 Oct 2024, 15:25
Official
Hi Terence
We understand your concerns and would like to clarify that Level-7 does accommodate clients who receive their income on the 15th; we just need to be informed in advance, in writing, so we can adjust accordingly. Currently, we see that the 25th was chosen as your debit order date, as specified in the contract you signed.
Your account was activated on the 1st, and it was explained that there would be a pro-rata charge for the period your account was active. Additionally, a document explaining our billing procedure was shared with you earlier this month.
If you have any further questions or need assistance with your billing, please feel free to reach out to us on WhatsApp, and we’ll be happy to help.
Regards, Level-7
We understand your concerns and would like to clarify that Level-7 does accommodate clients who receive their income on the 15th; we just need to be informed in advance, in writing, so we can adjust accordingly. Currently, we see that the 25th was chosen as your debit order date, as specified in the contract you signed.
Your account was activated on the 1st, and it was explained that there would be a pro-rata charge for the period your account was active. Additionally, a document explaining our billing procedure was shared with you earlier this month.
If you have any further questions or need assistance with your billing, please feel free to reach out to us on WhatsApp, and we’ll be happy to help.
Regards, Level-7
Level-7 Internet's replyOfficial
22 Oct 2024, 10:58Hi Terence
Level-7 has made numerous efforts to assist you this month. Our team has consistently communicated with you, extending your payment dates to align with your salary schedule and offering a grace period for added flexibility.
Despite these accommodations, we have yet to receive payment, which has led to the necessary suspension of your account. We are unable to release the fibre line until the outstanding payment is received.
Please reach out to us via WhatsApp for any further assistance.Regards Level-7
Level-7 has made numerous efforts to assist you this month. Our team has consistently communicated with you, extending your payment dates to align with your salary schedule and offering a grace period for added flexibility.
Despite these accommodations, we have yet to receive payment, which has led to the necessary suspension of your account. We are unable to release the fibre line until the outstanding payment is received.
Please reach out to us via WhatsApp for any further assistance.Regards Level-7
Level-7 Internet's reply22 Oct 2024, 10:58
Official
Hi Terence
Level-7 has made numerous efforts to assist you this month. Our team has consistently communicated with you, extending your payment dates to align with your salary schedule and offering a grace period for added flexibility.
Despite these accommodations, we have yet to receive payment, which has led to the necessary suspension of your account. We are unable to release the fibre line until the outstanding payment is received.
Please reach out to us via WhatsApp for any further assistance.Regards Level-7
Level-7 has made numerous efforts to assist you this month. Our team has consistently communicated with you, extending your payment dates to align with your salary schedule and offering a grace period for added flexibility.
Despite these accommodations, we have yet to receive payment, which has led to the necessary suspension of your account. We are unable to release the fibre line until the outstanding payment is received.
Please reach out to us via WhatsApp for any further assistance.Regards Level-7