1 reviews | Active since Apr 2012
Terrible Customer service from Level-7
We have been with Level -7 since 2018 and they have just become so bad with customer service and the care for their loyal customers. We have had terrible internet in the last year or so. We have tried to contact them on numerous occasions without any success. They do not acknowledge any issues from their side and only pass the blame. We were without internet for the weekend. It started on Friday and they sent me a message saying that the issue is with us and we would need to get a technician to come out at a cost of R750, the technician will get in the touch with us. We did not hear from at all regarding the issue. Sunday the internet was restored from their side. We paying for an internet speed that we do not receive and they are not willing to discuss the matter at all after requesting call back from them. I would not recommend them to anyone due to very very poor customer service.
We’re sorry to hear about your recent experience. We value the fact that you’ve been with Level-7 since 2018, and it’s disappointing to know you’ve felt let down.We understand how frustrating service disruptions and poor communication can be, and we sincerely apologise for the inconvenience caused over the weekend. While we do rely on diagnostics to determine where issues lie, we regret that this situation wasn’t handled better.It’s never our intention to pass the blame or ignore our clients, and we’re sorry that it came across that way.We appreciate your continued support over the years and apologise for the frustration this may have caused.Regards Level-7
Best regards,
We’re sorry to hear about your recent experience. We value the fact that you’ve been with Level-7 since 2018, and it’s disappointing to know you’ve felt let down.We understand how frustrating service disruptions and poor communication can be, and we sincerely apologise for the inconvenience caused over the weekend. While we do rely on diagnostics to determine where issues lie, we regret that this situation wasn’t handled better.It’s never our intention to pass the blame or ignore our clients, and we’re sorry that it came across that way.We appreciate your continued support over the years and apologise for the frustration this may have caused.Regards Level-7
Best regards,