TERRIBLE CUSTOMER SERVICE AND UNSTABLE NETWORK!!!

Terrible customer service. Level-7 told me they cannot debit my account for some reason,so I should EFT every month. I have been doing that for the past 6 months or so, never missed a payment or did a late payment, not even once. Last month I pay, receive an email as usual confirming receipt of my payment. Nine days later, my account gets suspended and I'm informed I should pay a reconnection fee. And thought it's a mistake, maybe the network is terrible as usual. A day goes by, I call customer service,the technician informs me that I have been disconnected but they don't understand the reason because they see my payments are up to date, they reconnect me & tell me the accounts department will to explain and apologize, it's been 21 days and Im still waiting.... Can't wait for the contract to end, plus their network is unstable!!!