Terrible *******

Had the worse experience with Level 7 wouldn't even recommend it to Satan himself these people don't care with our queries they installed a Fibre at my place without the router on the 27th of July and on the 2nd of August they told me I need to pay R599 and I told them there's no router and later it was delivered and it kept disconnecting every 5 minutes it would connect and 5 minutes disconnect I queried and logged over 40 tickets and when I do follow up they would all say we've escalated n no feedback n finally some gentleman would call n advice that he can see that my Fibre is constantly switching off n he sent technicians who came and connected the Fibre to the ups and the 2nd one removed it from the ups n re-connect it to the wall n when their accounts team contacted me and said I needed to pay for August and September I told them why since it wasn't working the rude lady rudely said to me that the problem was with open serve not level 7 and that I should contact open serve and I asked her why would I call open serve while she sent me the signed contract I had with level 7 I even asked her if she will feel comfortable paying for a phone that keeps switching off every minute and she said if she has a contract she would and I told her she knows very well she's lying and I also asked her if in her entire life she's never complained about any service she said she never did that shows that they are not interested in any of our queries now my account is handed over which I never used I told them I won't pay they always say we'll come back we logging the queries yesterday one of their legal team told me that level 7 can only see 2 queries that were resolved and I asked what was the outcome and he said that it says that it was successfully repaired I asked him to check my Fibre line data it has been offline it has never been used they are quick in seeking for payments and totally opposite in making sure we are connected and happy, I told them I don't mind paying if my Fibre is perfectly working I mean why would I pay for services that I didn't use or partially used?