LJ
Leander J
1 reviews | Active since Jan 2013
20 Nov 2025, 13:30
System made a ,istake and my line got cut
System made a mistake showed R0 balance 1Nov2025 (Ref.ax Invoice Invoice# INV-***), if a invoice shows R0 balance then everything is in order, just got a email saying I ow them R979 and my line was suspended immediately. There was no prior communications or notifications that something is wrong
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Replies (1)LJ
Leander J's updateReviewer Update
20 Nov 2025, 13:44 I had no other warnings just a email saying that my account is cut off, if your system did not make the mistake I would have made the necessary payment to get back up to date, but I did not now seeing that the 1Nov showed no outstanding balance, I do not see this as my fault but yours?!
I also see after not being cut off last month you also took a re-connection fee for that anyway and now I have to make another connection fee again after your programs mistake?
I also see after not being cut off last month you also took a re-connection fee for that anyway and now I have to make another connection fee again after your programs mistake?
LJ
Leander J's update20 Nov 2025, 13:44
Reviewer Update
I had no other warnings just a email saying that my account is cut off, if your system did not make the mistake I would have made the necessary payment to get back up to date, but I did not now seeing that the 1Nov showed no outstanding balance, I do not see this as my fault but yours?!
I also see after not being cut off last month you also took a re-connection fee for that anyway and now I have to make another connection fee again after your programs mistake?
I also see after not being cut off last month you also took a re-connection fee for that anyway and now I have to make another connection fee again after your programs mistake?