1 reviews | Active since Oct 2022
Sick to my stomach #disgusted
I am very unhappy with the service received from level 7. Last month I paid 750 call out fee for installation to be corrected as apparently we did not connect it right. This month I had issues and when I spoke to someone on this same platform I was told that an installer needs to come out to check my connection, when I asked if I will need to pay I was told if I moved my dish than I will have to. I did not move the dish. Only the router in the house which should not even have affected my connection. Fine, so they come out yesterday and check and than tell me that they need to move the dish to face another tower and I'll be liable to pay 1000.00. my problem is this, how am I supposed to pay again when I paid them last month to come out and fix my connection? And also if the picked up that the connection is not strong enough based on the tower it's facing why was this not fixed last month when I paid and asked them to come out ? Yesterday I got a message that I am liable for yesterdays call out and also for when they come back to move it. I feel like I'm spending way to much on WiFi that I am unable to use. I'm so angry I feel like taking this further, how does moving a router from point A to point B in the house affect my dish outside ????? This is ridiculous. Level 7 is busy making money without servicing their customers!!!!!!I mean we DID NOT MOVE OUR DISH!!!!! only the router in the house! It's just common sense that moving a router would not disable connection 😣!!! And now the talking about the bolts not being the right bolts ???***!! Why did the not fix it with the correct bolts when they were at my place last month???? This is a joke. No way I'm leaving it at this!!!
