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Amanda B

1 reviews | Active since Jan 2019

02 Jun 2023, 09:43

Shocking Service and Treatment.

Never in my entire life had I ever had such bad treatment from a company like Level 7. I moved to a different address across the street from my old address and suddenly they cannot provide me with the service as according to them they cannot find line of sight after telephonically confirming that they have service literally across the road. Long story short, they decided seeing as they can no longer provide the service they cancelled my contract and billed me R3500 for the cancellation. I refused to pay and they handed me over to a debt collection agency. I have lodged a complaint with the NCC regarding this matter. I have on more than one occasion requested that they send another team so that we can see where the problem is and what tree is in the way, but they flat out refused to even listen to me.

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Replies (2)
Level-7 Internet
Level-7 Internet's reply02 Jun 2023, 11:50
Official
Good Day Amanda. We do apologize for any frustration. However, please be advised that for a wireless installation to be successful there needs to be clear line of site to our tower in order to provide you with the best service. Our technicians went out to your new premises and could not find line of site from any viable angles of your home and therefore the job was failed. Because you're still within contract it means that you're liable for the cancellation fee for the remainder of the contract as it was signed for the previous address, of which you were notified. Should you wish to acquire a copy of the contract with the clauses highlighting this, please feel free to contact us directly. 
AB
Amanda B's update02 Jun 2023, 12:01
Reviewer Update
Good Day,

Yes, yes you keep on telling me the same story over and over, however I asked that your technicians come out so that we can make a plan with the tree that is in the way as it is only the one tree that is a problem, however you were not accommodating to my request and rather charged me for the cancellation instead of trying to assist. Your service is pathetic and you should treat your customers better. I do not need a copy of the contract, I have it. I tried to reason with you, you were not listening to my request. I lodged a complaint with the NCC as your terms are very one sided.