1 reviews | Active since Jan 2020
Shocking
I feel super conflicted while writing this review. I had such fantastic service delivery from the company for years, but when it comes to customer service it's really poor.
I canceled my account in April and paid for the month's notice, I was informed that I had to return the router to the company as it was their property which was fine, I had no issue in doing so.
I accidentally forgot to get the router back to them, as I got busy with WORK and had to travel for WORK, making it super difficult to check my personal emails.
It was only two weeks late, and suddenly I got handed over to a DEBT COLLECTORS COMPANY. Like seriously? I paid my account/invoices on time ALWAYS and they didn't have the decency to just try and phone me before taking it to that level.
Now I get charged for the fee of the Debt Collectors company which I find absolutely ridiculous. But nevertheless, I will HAVE to pay for it, but as I was hoping to move our internet to Level-7 in the future this will definitely not happen.
Maybe try reaching out in other ways in the future, like a simple phone call to indicate how important it is for you to receive the router back.
17 April I was notified that it needed to be returned by the 7th of June, I'm only human. I got busy at work and had been in Cape Town for work for almost two months. So I couldn't get around to returning the router in that time frame.
Anyway, I've stated how I feel about the rapid and super-aggressive response.
Maybe try reaching out in other ways in the future, like a simple phone call to indicate how important it is for you to receive the router back.
17 April I was notified that it needed to be returned by the 7th of June, I'm only human. I got busy at work and had been in Cape Town for work for almost two months. So I couldn't get around to returning the router in that time frame.
Anyway, I've stated how I feel about the rapid and super-aggressive response.