1 reviews | Active since Jul 2009
*********** Service
Service is a joke. Technical Team came out on Tuesday the 22nd to fix remote access to my Router so they can troubleshoot. They advised on Tuesday that the problem was fixed and recommended that I buy an additional Level 7 Router for the range extender which I did. They also advised that the previous block on the Router was from the Technical Team that was here in July as the setup was not done correctly. Once the Router came on Thursday I installed, which was supposed to pre-set from Level 7. After connecting my router my wifi was unstable. When I reported the issue the Technical Team advise me again that they do not have access to my Router even though they came on Tuesday to fix the same issue. Followed up this Friday morning as I have not heard anything back.
We sincerely apologise for any inconvenience you have experienced to date. Understanding how important a reliable connection is, we promptly sent a team to address and resolve the issues, as we’re committed to ensuring a stable internet connection.
According to the latest update from the technical team, the issue has been resolved, and we will continue monitoring your network to ensure everything works correctly.
Please don’t hesitate to contact us via WhatsApp if there’s anything more we can do to assist.
Regards Level-7
We sincerely apologise for any inconvenience you have experienced to date. Understanding how important a reliable connection is, we promptly sent a team to address and resolve the issues, as we’re committed to ensuring a stable internet connection.
According to the latest update from the technical team, the issue has been resolved, and we will continue monitoring your network to ensure everything works correctly.
Please don’t hesitate to contact us via WhatsApp if there’s anything more we can do to assist.
Regards Level-7