RIDICULOUS LEVEL-7 PAYMENT & BILLING DATES & CRAZY UNSRUPULOUS RE-CONNECTION FEE

I have been on Level-7 Internet since 2021. I initially took out a 12 month contract, and after it expired I have been on a month to month contract to date. I really had no qualms with the connection speed and quality, like any other ISP, they have down moments.

What irks me, and also find disheartening about Level-7 is their INFLEXIBLE customer service PPAYMENT & BILLING policies.

I am govt employee and therefore get paid mid-month (15). I therefore pay all debit orders mid-month. Level 7 on the other hand only make provision for customers to pay either on the 25th or the 1st of each month. I have escalated this matter on several occasions in several e-mail communications.

After having found no joy, I then took step to telephonically reach them and I asked to speak to the Manager that makes decisions or someone senior that makes decisions. Having called, I spoke to consultant lady called AMIKA. She basically parroted what they told me in their mails. I asked to be put through to someone senior. After what were eons, she begrudgingly put me through. I spoke to gentleman by the name of REINHARDT. He did not assist me much. Suffice to say , he said he escalated my concerns to Financial Manager and she declined to make an arrangement.

I was perplexed because I called to request change of payment of date to the 15th, because I cannot keep every month paying R350 for a so-called reconnection, plus R649 subscription. Otherwise, I might as well get myself better and faster internet for R1k from an alternative service provider that allows me t pay midmonth.

.In essence I am requesting Level-7 to review their policies and cover all potential customers. That is both GOVT & Private sector.

In all situations I was informed we can't assist. My biggest GRIPE with Level-7 is that every month without fail they want to cancel my internet service on the 13th of the month, and then bill me R350 RECONNECTION FEE, because they say their billing date is 08th of every month, and thereafter reconnect me on the 15th

The issue I have therefore is that they have one group of customers, SIMILARLY situated. One group of clients receives income between the 25 and 1st of each month are catered for. ON THE OTHER HAND, GOVT EMPLOYEES such as myself who receive income Mid-Month, who are not PRIVATE SECTOR clients are not catered for. Their only so-called solution is that I must pay double every month, every time I pay. That is untenable. The customers that receive income month-end are not treated in that manner.

Basically, they want to keep colecting R350 reconnection fee every month, which by the way is very steep. If e.g. DSTV can charge R50 for re-connection, what is a fee of R350 for? It boggles the mind. Punching a button certianly does not cost R350.

If maybe it was R50 or R100, I would perhaps stomach this undersirable outcome of their policy. But R350., its beyond. I informed Reinhardt that, If nothing going forward changes, then I will give notice & terminate my agreement with them, as it does not suit my needs, but only those of a certain class of customers. Potential GOVT workers getting paid mid-month, who are considering Level-7, BE WARNED, LEVEL-7 does not make provision for us.