SL
Shanel L
1 reviews | Active since Nov 2024
18 Nov 2024, 18:59
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I have been strugling with connection for the past 3 days now, their whatsapp line doesnt want to send a tech out. Im paying for service and I expect service as well. I have been nothing but patient but this is getting out of hand.
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Level-7 Internet's replyOfficial
19 Nov 2024, 10:20Hi Shanel
We sincerely apologise for the inconvenience you are currently experiencing.Our team is actively working to resolve the fault on your fibre line and has escalated the matter to the fibre provider, who is responsible for repairs to their lines. We have been assured that they are diligently addressing the issue.When repairs involve our fibre partners, we consistently follow up with both them and our clients to ensure the quickest possible resolution. We are committed to keeping you updated on the progress via WhatsApp.We truly appreciate your patience and understanding as we work to resolve this matter. Should you have any further questions or concerns, please don’t hesitate to contact us directly.
Regards Level-7
We sincerely apologise for the inconvenience you are currently experiencing.Our team is actively working to resolve the fault on your fibre line and has escalated the matter to the fibre provider, who is responsible for repairs to their lines. We have been assured that they are diligently addressing the issue.When repairs involve our fibre partners, we consistently follow up with both them and our clients to ensure the quickest possible resolution. We are committed to keeping you updated on the progress via WhatsApp.We truly appreciate your patience and understanding as we work to resolve this matter. Should you have any further questions or concerns, please don’t hesitate to contact us directly.
Regards Level-7
Level-7 Internet's reply19 Nov 2024, 10:20
Official
Hi Shanel
We sincerely apologise for the inconvenience you are currently experiencing.Our team is actively working to resolve the fault on your fibre line and has escalated the matter to the fibre provider, who is responsible for repairs to their lines. We have been assured that they are diligently addressing the issue.When repairs involve our fibre partners, we consistently follow up with both them and our clients to ensure the quickest possible resolution. We are committed to keeping you updated on the progress via WhatsApp.We truly appreciate your patience and understanding as we work to resolve this matter. Should you have any further questions or concerns, please don’t hesitate to contact us directly.
Regards Level-7
We sincerely apologise for the inconvenience you are currently experiencing.Our team is actively working to resolve the fault on your fibre line and has escalated the matter to the fibre provider, who is responsible for repairs to their lines. We have been assured that they are diligently addressing the issue.When repairs involve our fibre partners, we consistently follow up with both them and our clients to ensure the quickest possible resolution. We are committed to keeping you updated on the progress via WhatsApp.We truly appreciate your patience and understanding as we work to resolve this matter. Should you have any further questions or concerns, please don’t hesitate to contact us directly.
Regards Level-7