CvdW
Chante van der Walt
1 reviews | Active since Apr 2021
21 Sept 2023, 14:42
Poor support service
Overall they've grown too much and have bitten off more than they can chew. Management does not call you when you ask for them to. They don't provide feedback and you have to constantly call them to get answers. Not worth the money when their support is so bad.
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Level-7 Internet's replyOfficial
21 Sept 2023, 14:50Good Day, we see our Support Manager did make contact twice today. We see your downtime is currently due to a 3rd party outage. Unfortunately the turn around times for these repairs vary as we are not in control of this infrastructure. We're regularly following up with the fibre provider in hopes to get you up and running again. Our apologies for any frustration caused.
Level-7 Internet's reply21 Sept 2023, 14:50
Official
Good Day, we see our Support Manager did make contact twice today. We see your downtime is currently due to a 3rd party outage. Unfortunately the turn around times for these repairs vary as we are not in control of this infrastructure. We're regularly following up with the fibre provider in hopes to get you up and running again. Our apologies for any frustration caused.