TH
Tinyiko H
1 reviews | Active since Jul 2021
27 Mar 2026, 03:10
Poor Services
This company’s service has been poor from the time I signed up. I am moving houses and paid a relocation fee of R2 500 and they wanted me to sign a new 12 month contract after I had informed them I’m not happy with the services and my current contract which expires in August is still active. They still want me to pay a ln activation fee of R1 000 in addition to the R2 500.
Their internet throttles and they are unable to resolve the issue. I wouldn’t recommend anyone to them. They are now threatening me with debt collectors if I fail to pay them. Why must I pay for a service that I don’t enjoy. I’ve informed them to use my relocation fee to settle the account and cancel my contract.
Helpful (0)
Replies (3)0
Replies (3)
Level-7 Internet's replyOfficial
27 Mar 2026, 07:36Hi Tinyiko, we sincerely apologise for the frustration caused. We would appreciate the opportunity to further investigate and assist. Could you please share your reference number so we can follow up?
Level-7 Internet's reply27 Mar 2026, 07:36
Official
Hi Tinyiko, we sincerely apologise for the frustration caused. We would appreciate the opportunity to further investigate and assist. Could you please share your reference number so we can follow up?
TH
Tinyiko H's updateReviewer Update
27 Mar 2026, 08:09At this stage, I’m not willing to have any conversation with you.
All you have done since the time I signed up was promises to resolve my connectivity issues and now threatening me with debt collection than finding ways to improve your customer experience services.
All I receive is emails of threats that to hear me out on the pathetic services I’ve received from your office, Alec Saunders, Marcel Ferreira and this morning a call from Monica also threatening me with contract breach.
And I say again, I will reverse the debit if you dare deduct money from my account because I had already mentioned this in February, never to debit my account again.
All you have done since the time I signed up was promises to resolve my connectivity issues and now threatening me with debt collection than finding ways to improve your customer experience services.
All I receive is emails of threats that to hear me out on the pathetic services I’ve received from your office, Alec Saunders, Marcel Ferreira and this morning a call from Monica also threatening me with contract breach.
And I say again, I will reverse the debit if you dare deduct money from my account because I had already mentioned this in February, never to debit my account again.
TH
Tinyiko H's update27 Mar 2026, 08:09
Reviewer Update
At this stage, I’m not willing to have any conversation with you.
All you have done since the time I signed up was promises to resolve my connectivity issues and now threatening me with debt collection than finding ways to improve your customer experience services.
All I receive is emails of threats that to hear me out on the pathetic services I’ve received from your office, Alec Saunders, Marcel Ferreira and this morning a call from Monica also threatening me with contract breach.
And I say again, I will reverse the debit if you dare deduct money from my account because I had already mentioned this in February, never to debit my account again.
All you have done since the time I signed up was promises to resolve my connectivity issues and now threatening me with debt collection than finding ways to improve your customer experience services.
All I receive is emails of threats that to hear me out on the pathetic services I’ve received from your office, Alec Saunders, Marcel Ferreira and this morning a call from Monica also threatening me with contract breach.
And I say again, I will reverse the debit if you dare deduct money from my account because I had already mentioned this in February, never to debit my account again.
TH
Tinyiko H's updateReviewer Update
27 Mar 2026, 08:12Please go and check my chats from when I subscribed to your services and you will see that the services have been bad.
I was willing to see out my contract but not to sign an additional 12 month contact and on top of that pay R3 500 for relocation and activation.
I am happy with MWEB and OpenServe as a trusted service provider having used them before.
I was willing to see out my contract but not to sign an additional 12 month contact and on top of that pay R3 500 for relocation and activation.
I am happy with MWEB and OpenServe as a trusted service provider having used them before.
TH
Tinyiko H's update27 Mar 2026, 08:12
Reviewer Update
Please go and check my chats from when I subscribed to your services and you will see that the services have been bad.
I was willing to see out my contract but not to sign an additional 12 month contact and on top of that pay R3 500 for relocation and activation.
I am happy with MWEB and OpenServe as a trusted service provider having used them before.
I was willing to see out my contract but not to sign an additional 12 month contact and on top of that pay R3 500 for relocation and activation.
I am happy with MWEB and OpenServe as a trusted service provider having used them before.