JM
Jacques M
1 reviews | Active since Mar 2023
05 Apr 2023, 07:15
Poor service quality.
The antenna pole ripped from the wall and tore pieces of cement out with the *****s used for anchoring the pole. The second time this happened in three years, I requested that they remove their equipment immediately not only do they refuse to repair the damages or to refund me for the damages, they have the audacity to expect me to make a full payment for the following month. They removed their equipment but they would have secured it for me, again in the sam wall. According to their contract, they are not liable for damages caused. It is your own problem.. So much for consumer protection
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Level-7 Internet's replyOfficial
06 Apr 2023, 16:02Hi Jacques, On 01/04/2023 a team came to site for a service call, upon arrival it was stated by yourself that the team must remove the equipment and that you would like to cancel. Our office then made contact with you and explained that if equipment is removed now you will still be held liable for the fees for the month as we require 1 months notice. We were told to go ahead with the removal. In terms of the damages according to the contract signed by you, we refer to section 7.6 which states the below: 7.6. The customer hereby gives Level 7 Wireless permission to install equipment and cabling in his/her premises, furthermore the customer agrees that
necessary permission from the relevant bodies and landowners have been obtained and Level 7 Wireless will not be held liable for any claim, loss, or damage
due to this installation or its related activities.
necessary permission from the relevant bodies and landowners have been obtained and Level 7 Wireless will not be held liable for any claim, loss, or damage
due to this installation or its related activities.
Level-7 Internet's reply06 Apr 2023, 16:02
Official
Hi Jacques, On 01/04/2023 a team came to site for a service call, upon arrival it was stated by yourself that the team must remove the equipment and that you would like to cancel. Our office then made contact with you and explained that if equipment is removed now you will still be held liable for the fees for the month as we require 1 months notice. We were told to go ahead with the removal. In terms of the damages according to the contract signed by you, we refer to section 7.6 which states the below: 7.6. The customer hereby gives Level 7 Wireless permission to install equipment and cabling in his/her premises, furthermore the customer agrees that
necessary permission from the relevant bodies and landowners have been obtained and Level 7 Wireless will not be held liable for any claim, loss, or damage
due to this installation or its related activities.
necessary permission from the relevant bodies and landowners have been obtained and Level 7 Wireless will not be held liable for any claim, loss, or damage
due to this installation or its related activities.