Poor service

Please avoid this internet service provider. Their service is substandard, despite all the positive reviews on this feed. We have had many issues with our internet connection and had a new router installed in June 2022 to the value of R2000. Recently, this router stopped working after a thunderstorm. I called them on a Friday and was informed that they do not do home visits after hours or on weekends as this will burn out their staff. I cannot believe that any company that wants to build a reputable name can have an attitude of not working after hours - especially in the field of internet service provision. They eventually came out and installed a new router a week later (our previous router was still under warranty) and which was supposed to be equivalent in value of the original router. A R900 generic router was, however, installed and, to top it all, we were sent the invoice for payment. Another issue is that, whenever we have called them for assistance, they have refused to come out and expect clients (who in our case have little knowledge of routers, ports and networks) to do the work on their behalf over the phone. They only come out as a last resort - after much frustration - and we pay them for this poor service.