Poor service

After COVID my employer changed our payment date from the last day of the month to the 15th of every month i tried to arrange with them to deduct on the the 15th but they just cant accomudate me dua my internet are been cut now every month and i have to pay a reconnection fee of R350 so my internet is costing me R1649 per month as to the R1299 i get penilized for getting paid on the 15th, so this month i did not get disconnected untill the the 15th 4pm i paid my R1300 on Wensday the 14th but now i am been cut off for a R348 re-connection fee, when i ask tech they said they had technical issues and dus i was not cut off till yesterday so why do i get cut off for a reconnection fee as my internet service was paid before they cut me off, so i phoned them today to refund my interbet payment as i would rather move to a company that will asist me and now found 1 that give the same package for less and have no problem getting paid on the 15th now i cant get my money back so once again i am paying for a service i dont recieve think i wull take this to the ombitsman as well and ICASA