AJ
Andre J
1 reviews | Active since Jul 2013
15 May 2015, 14:17
Poor pre-sales. Lost my business!!!
After admitting that I mad a mistake about the incorrect number and giving your team two other opportunities, your company has still not done a LOS test or got back to me with a date as promised by Michael when I called him.<br> <br> I am not interested in doing business with such a useless little service provider. If your pre-sales service is like this I would rater not want to know what your post sales service is like. You really fall in the Telkom customer service class.<br> <br> You probably have too much business to take me serious.
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Level-7 Internet's replyOfficial
08 Jun 2015, 10:28Hello abjordaan,
We're really sorry about the mix up the occurred, firstly with the incorrect number however we did have you on our board but should have made a booking quicker to get the line of site check done at your premises.
We have corrected our work flows to avoid such a situation in future.
We value each and every client and we really do hope you could give us another chance to provide you with awesome bandwidth!
Get in touch with us anytime and we will make sure the process goes smoothly.
We're really sorry about the mix up the occurred, firstly with the incorrect number however we did have you on our board but should have made a booking quicker to get the line of site check done at your premises.
We have corrected our work flows to avoid such a situation in future.
We value each and every client and we really do hope you could give us another chance to provide you with awesome bandwidth!
Get in touch with us anytime and we will make sure the process goes smoothly.
Level-7 Internet's reply08 Jun 2015, 10:28
Official
Hello abjordaan,
We're really sorry about the mix up the occurred, firstly with the incorrect number however we did have you on our board but should have made a booking quicker to get the line of site check done at your premises.
We have corrected our work flows to avoid such a situation in future.
We value each and every client and we really do hope you could give us another chance to provide you with awesome bandwidth!
Get in touch with us anytime and we will make sure the process goes smoothly.
We're really sorry about the mix up the occurred, firstly with the incorrect number however we did have you on our board but should have made a booking quicker to get the line of site check done at your premises.
We have corrected our work flows to avoid such a situation in future.
We value each and every client and we really do hope you could give us another chance to provide you with awesome bandwidth!
Get in touch with us anytime and we will make sure the process goes smoothly.