DG
Dawid G
1 reviews | Active since Jun 2014
12 Jan 2023, 19:40
Poor customer service
It is bad enough that you have to deal with loadshedding but now you you also have to deal with **** internet because the internet is down 80% of the day. I would not recommend level-7 as they can't even give you updates on what is happening with the internet.
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Level-7 Internet's replyOfficial
13 Jan 2023, 10:11Good day Dawid, apologies for the inconvenience caused. Please note that the outage was due to the fibre provider loosing power, they confirmed that during Stage 6 they experienced a generator fault which has now been resolved. Openserve have really been doing their best to keep services up during all loadshedding stages and unfortunately there have been a few issues. We would like to thank you for your continuous support.
Level-7 Internet's reply13 Jan 2023, 10:11
Official
Good day Dawid, apologies for the inconvenience caused. Please note that the outage was due to the fibre provider loosing power, they confirmed that during Stage 6 they experienced a generator fault which has now been resolved. Openserve have really been doing their best to keep services up during all loadshedding stages and unfortunately there have been a few issues. We would like to thank you for your continuous support.