MM
Mashadi M
1 reviews | Active since Aug 2024
14 Sept 2025, 17:18
Poor customer service
I regret the day I signed up with Level 7. The internet is hardly working for a month, the worst is they hardly answer the phone, more pathetic is communicating with what's the challenges through wattsup that one hardly get feedback from them. It's been the whole day without internet connection without any feedback or informing clients what's the problem. Level 7 don't care about their clients, especially in the north of Pretoria. Poor service at it's best.
Helpful (0)
Replies (1)0
Replies (1)
Level-7 Internet's replyOfficial
15 Sept 2025, 12:20Hi Mashadi
We sincerely apologise for the frustration you experienced with your internet connection on Sunday. The disruption was caused by a Metrofibre outage, which was unfortunately beyond our direct control. Their engineers were able to resolve the fault on Sunday afternoon.
During this time, we also experienced a surge in support tickets, which affected our ability to respond as promptly as we normally do. We truly appreciate your patience and understanding during this period.
While the delay was the result of factors outside our control, please be assured that we remain fully committed to providing the highest level of service and support to all our clients.
If you are still experiencing any connectivity issues, please reach out to us directly via WhatsApp so we can assist you immediately.
Regards Level-7
We sincerely apologise for the frustration you experienced with your internet connection on Sunday. The disruption was caused by a Metrofibre outage, which was unfortunately beyond our direct control. Their engineers were able to resolve the fault on Sunday afternoon.
During this time, we also experienced a surge in support tickets, which affected our ability to respond as promptly as we normally do. We truly appreciate your patience and understanding during this period.
While the delay was the result of factors outside our control, please be assured that we remain fully committed to providing the highest level of service and support to all our clients.
If you are still experiencing any connectivity issues, please reach out to us directly via WhatsApp so we can assist you immediately.
Regards Level-7
Level-7 Internet's reply15 Sept 2025, 12:20
Official
Hi Mashadi
We sincerely apologise for the frustration you experienced with your internet connection on Sunday. The disruption was caused by a Metrofibre outage, which was unfortunately beyond our direct control. Their engineers were able to resolve the fault on Sunday afternoon.
During this time, we also experienced a surge in support tickets, which affected our ability to respond as promptly as we normally do. We truly appreciate your patience and understanding during this period.
While the delay was the result of factors outside our control, please be assured that we remain fully committed to providing the highest level of service and support to all our clients.
If you are still experiencing any connectivity issues, please reach out to us directly via WhatsApp so we can assist you immediately.
Regards Level-7
We sincerely apologise for the frustration you experienced with your internet connection on Sunday. The disruption was caused by a Metrofibre outage, which was unfortunately beyond our direct control. Their engineers were able to resolve the fault on Sunday afternoon.
During this time, we also experienced a surge in support tickets, which affected our ability to respond as promptly as we normally do. We truly appreciate your patience and understanding during this period.
While the delay was the result of factors outside our control, please be assured that we remain fully committed to providing the highest level of service and support to all our clients.
If you are still experiencing any connectivity issues, please reach out to us directly via WhatsApp so we can assist you immediately.
Regards Level-7