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Eric N
1 reviews | Active since Dec 2022
26 Sept 2024, 13:20
Poor business practice by Level 7
Poor retention and after sales service!
I have been using Level-7's service for my home internet for more than 3 years using the 50mbps download speed contacted them to enquire about an upgrade to a line, they say I must pay a fee of R250!!! Then on cancellation, they say "my contract that I agreed to" say I must go and deliver "their" router that I have been paying for for the last three years.
Oh, and another thing is the download speed they promise is not what you get. At best, I got 30mbps on a good day.
I'm sure I'm not the first person to raise this with Level 7. I hope they do something to improve this poor business practice 🙄
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Level-7 Internet's replyOfficial
26 Sept 2024, 15:18Hi Eric
We are sorry to see you leave Level-7. Our cancellation team has tried to price match or offer you an alternative solution, but unfortunately, we were unable to reach a satisfactory agreement. Regarding your router, we strive to be transparent about our policies, and it is clearly stated in our contract that the router remains the property of Level-7. This allows us to offer a lower monthly line rental price, as you do not need to pay off the router during your contract term. Should you have any additional questions, please reach out to us via WhatsApp.Thanks,Level-7
We are sorry to see you leave Level-7. Our cancellation team has tried to price match or offer you an alternative solution, but unfortunately, we were unable to reach a satisfactory agreement. Regarding your router, we strive to be transparent about our policies, and it is clearly stated in our contract that the router remains the property of Level-7. This allows us to offer a lower monthly line rental price, as you do not need to pay off the router during your contract term. Should you have any additional questions, please reach out to us via WhatsApp.Thanks,Level-7
Best regards,
Level-7 Internet's reply26 Sept 2024, 15:18
Official
Hi Eric
We are sorry to see you leave Level-7. Our cancellation team has tried to price match or offer you an alternative solution, but unfortunately, we were unable to reach a satisfactory agreement. Regarding your router, we strive to be transparent about our policies, and it is clearly stated in our contract that the router remains the property of Level-7. This allows us to offer a lower monthly line rental price, as you do not need to pay off the router during your contract term. Should you have any additional questions, please reach out to us via WhatsApp.Thanks,Level-7
We are sorry to see you leave Level-7. Our cancellation team has tried to price match or offer you an alternative solution, but unfortunately, we were unable to reach a satisfactory agreement. Regarding your router, we strive to be transparent about our policies, and it is clearly stated in our contract that the router remains the property of Level-7. This allows us to offer a lower monthly line rental price, as you do not need to pay off the router during your contract term. Should you have any additional questions, please reach out to us via WhatsApp.Thanks,Level-7
Best regards,