Please save yourself the drama

It's honestly been a nightmare. From payments to delivery of service to customer care.

Consistently getting packet loss and low latency issues between the times of 9:00 and 12:00 almost every night to the point where Google takes about 5 minutes to load.

Customer service is as ridiculous as their service. I've been told everything from theres too many people trying to connect to Europe (????) to outages that hasn't been reported by anyone, including Level 7 Internet.

Last night, like clockwork, 8:20 PM came but this time my Internet just cut out completely. It has now been more than 12 hours without any updates on their websites on this supposed "outtage" that no one knows about and is affecting no one else I know about.

I genuinely get the idea their service reps are just trying to get you to stop talking to them by whichever means, even if that is making up reasons that remove all liability from their part and the general response has been "Just wait for it to get better."