KK
Khongelani K
1 reviews | Active since Jan 2025
13 Jan 2025, 16:41
Penalization for Payment reference error
Dear Level-7,
I am deeply disappointed with how my payment issue was handled. Despite my mistake with the reference, I provided proof of payment, yet my account was still suspended. This is the "thank you" I get after referring clients to your business. It feels like your company is always looking for ways to profit unfairly from us, whether through issues like this or the unreasonable fees you charge when someone moves. I will certainly inform everyone I referred about this unjust incident to ensure they are aware of how you treat loyal customers.
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Level-7 Internet's replyOfficial
13 Jan 2025, 17:40Hi Khongelani
We regret to hear about the frustration you’ve experienced.
Regarding the penalty charge, our terms specify that accurate payment references are essential for ensuring payments are correctly allocated to your account. As our systems are automated, using the correct reference number helps facilitate seamless payment processing and prevents misallocated payments or automatic suspensions.
If you have any further concerns, please don’t hesitate to contact us directly.Regards, Level-7
We regret to hear about the frustration you’ve experienced.
Regarding the penalty charge, our terms specify that accurate payment references are essential for ensuring payments are correctly allocated to your account. As our systems are automated, using the correct reference number helps facilitate seamless payment processing and prevents misallocated payments or automatic suspensions.
If you have any further concerns, please don’t hesitate to contact us directly.Regards, Level-7
Best regards,
Level-7 Internet's reply13 Jan 2025, 17:40
Official
Hi Khongelani
We regret to hear about the frustration you’ve experienced.
Regarding the penalty charge, our terms specify that accurate payment references are essential for ensuring payments are correctly allocated to your account. As our systems are automated, using the correct reference number helps facilitate seamless payment processing and prevents misallocated payments or automatic suspensions.
If you have any further concerns, please don’t hesitate to contact us directly.Regards, Level-7
We regret to hear about the frustration you’ve experienced.
Regarding the penalty charge, our terms specify that accurate payment references are essential for ensuring payments are correctly allocated to your account. As our systems are automated, using the correct reference number helps facilitate seamless payment processing and prevents misallocated payments or automatic suspensions.
If you have any further concerns, please don’t hesitate to contact us directly.Regards, Level-7
Best regards,