tZ
tshidiso Z
1 reviews | Active since Jan 2010
04 Aug 2023, 10:55
paying for no service
Over 24 hours without internet, contacted the company via what's app requesting to re adjust the invoice for the following month, for days we did not get the service, and they arrogantly refused.
logging a case with consumer protection act
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Replies (2)
Level-7 Internet's replyOfficial
04 Aug 2023, 11:05Good Day Tshidiso, we apologize for any frustration caused. Please be advised that these outages are caused by our 3rd party providers, which we unfortunately have no control over. Per our contract terms, refunds for these outages are not provided. We always do our best in delivering top class service, but in this case we do need to wait for the provider to find and fix this fault. Our team will keep you up to date.
Level-7 Internet's reply04 Aug 2023, 11:05
Official
Good Day Tshidiso, we apologize for any frustration caused. Please be advised that these outages are caused by our 3rd party providers, which we unfortunately have no control over. Per our contract terms, refunds for these outages are not provided. We always do our best in delivering top class service, but in this case we do need to wait for the provider to find and fix this fault. Our team will keep you up to date.
tZ
tshidiso Z's updateReviewer Update
04 Aug 2023, 11:09You did not saying anything, valuable
tZ
tshidiso Z's update04 Aug 2023, 11:09
Reviewer Update
You did not saying anything, valuable