1 reviews | Active since Feb 2020
Pay for what you don’t get
They have removed my modern! Yet I’m still forced to pay seeing as they have gone back on our agreement.
On the day of installation they put up a 6m pole as there was no signal. Within the first week I already had complaints and they assured me everything looks fine on their side. When I wanted to cancel they asked for more time they will sort it out. Once a team other than the ones who installed had come, they said “they should never have installed here”. Besides the fact that the installation guys connected me to the wrong side of the tower, even with the 6m pole I’m facing directly into the neighbours forest of trees less than 10m away.
I finally got Rynard to agree to terminate my contract, they came to remove their hardware only to keep billing me. Melissa then told me I need to pay R3500 cancellation fee. Which they have dropped to R2500 In the contract it states if the problem is on their side the cancellation will be free. They never hold up on this! Don’t be fooled. They have stated in writing that there was a problem with my connection when I signed up. Yet now I still need to pay. Don’t expect to get out of this contract without huge penalties. I don’t even have a working connection anymore and I’m still being billed. Useless service, avoid these ****mers.
We attempted to assist you by reducing the cancellation fee as a gesture of goodwill. However, an early termination fee is clearly stated in our contract, and we explain this upfront due to the cost implications for the company.
During the course of your contract with Level-7, we made several efforts to address your concerns. Our team attended to your issues with onsite service calls and successfully resolved the connection problems you experienced.
We attempted to assist you by reducing the cancellation fee as a gesture of goodwill. However, an early termination fee is clearly stated in our contract, and we explain this upfront due to the cost implications for the company.
During the course of your contract with Level-7, we made several efforts to address your concerns. Our team attended to your issues with onsite service calls and successfully resolved the connection problems you experienced.