AW
Andre W
1 reviews | Active since Mar 2025
25 Mar 2025, 08:22
Pathetic service from level 7
Absolutely beyon dissapointing what level 7 has become. If you don't continously follow up on your order nothing happens. I've been waiting a month now for connection and still nothing.
This after I was assured all should work and that the support staff will be avaiable till 10 pm. do you think I got one response ?
level 7 used to be the best with great customer service but now they are just if not more pathetic than telkom.
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Replies (2)
Level-7 Internet's replyOfficial
26 Mar 2025, 11:04Hi Andre
We understand your frustration and sincerely apologise for the delay in your connection.
The delay was due to an issue on the Fibre Network Operator’s (FNO) side, which we escalated. Based on their latest updates, your line is now active and online.
While we know this doesn’t undo the inconvenience, we hope to now provide you with the level of service we’re known for. If there’s anything else you need, or if you’re still experiencing issues, please don’t hesitate to reach out via WhatsApp.
Regards, Level-7
We understand your frustration and sincerely apologise for the delay in your connection.
The delay was due to an issue on the Fibre Network Operator’s (FNO) side, which we escalated. Based on their latest updates, your line is now active and online.
While we know this doesn’t undo the inconvenience, we hope to now provide you with the level of service we’re known for. If there’s anything else you need, or if you’re still experiencing issues, please don’t hesitate to reach out via WhatsApp.
Regards, Level-7
Best regards,
Level-7 Internet's reply26 Mar 2025, 11:04
Official
Hi Andre
We understand your frustration and sincerely apologise for the delay in your connection.
The delay was due to an issue on the Fibre Network Operator’s (FNO) side, which we escalated. Based on their latest updates, your line is now active and online.
While we know this doesn’t undo the inconvenience, we hope to now provide you with the level of service we’re known for. If there’s anything else you need, or if you’re still experiencing issues, please don’t hesitate to reach out via WhatsApp.
Regards, Level-7
We understand your frustration and sincerely apologise for the delay in your connection.
The delay was due to an issue on the Fibre Network Operator’s (FNO) side, which we escalated. Based on their latest updates, your line is now active and online.
While we know this doesn’t undo the inconvenience, we hope to now provide you with the level of service we’re known for. If there’s anything else you need, or if you’re still experiencing issues, please don’t hesitate to reach out via WhatsApp.
Regards, Level-7
Best regards,
AW
Andre W's updateReviewer Update
27 Mar 2025, 10:19My guy here we sit a month later and still I'm not fully connected. I signed for a new router you as level 7 refused to deliver. Then once its been made clear the previous router is broken wifi wise and I ask where is my new router its taking another 5 days to get resolved ? SHOULDN'T THIS HAVE BEEN DELIVERED ALREADY ?
I was told 1-2 weeks and I will be connected its well over 3 weeks and 2 days from now we will hit over a month. and still nothing. you as level 7 **** to "get the sale" and have failed to deliver on the times you stated. Have a look at the whatsapp chat history all is there. Now I have to waste my money to drive through and collect it from you because you failed to deliver the service I PAID for. or wait another 3 days for delivery ? after I've been waiting a month ?
where is your accountability for your negligence ?
We can agree on the following :
I paid for a service I still don't have and yet I have to pay again even though its still not 100% available.
You as level 7 gave turn around times that was not met at all
you as level 7 chose to fail in delivering the service to force the client to waste their resources to save you a few bucks.
You as level 7 was supposed to have all deliveries and installations already done but when asked I get ignored on official communication platforms after I was told support staff would be available till 10pm.
You as level 7 when asked according to contract questions you refuse to answer and give me ultimatums ?
you as level 7 are beyond pathetic. Since I don't have the router installed, since I don't have full functionality network wise can we agree that currently it would best for you as level 7 to cancel the contract form your side and then let me get another isp. I would gladly wait another two weeks for a new isp that actually delivers and then I know its done instead of wasting my time with a bunch of ****mers and ******* like Level 7.
I was told 1-2 weeks and I will be connected its well over 3 weeks and 2 days from now we will hit over a month. and still nothing. you as level 7 **** to "get the sale" and have failed to deliver on the times you stated. Have a look at the whatsapp chat history all is there. Now I have to waste my money to drive through and collect it from you because you failed to deliver the service I PAID for. or wait another 3 days for delivery ? after I've been waiting a month ?
where is your accountability for your negligence ?
We can agree on the following :
I paid for a service I still don't have and yet I have to pay again even though its still not 100% available.
You as level 7 gave turn around times that was not met at all
you as level 7 chose to fail in delivering the service to force the client to waste their resources to save you a few bucks.
You as level 7 was supposed to have all deliveries and installations already done but when asked I get ignored on official communication platforms after I was told support staff would be available till 10pm.
You as level 7 when asked according to contract questions you refuse to answer and give me ultimatums ?
you as level 7 are beyond pathetic. Since I don't have the router installed, since I don't have full functionality network wise can we agree that currently it would best for you as level 7 to cancel the contract form your side and then let me get another isp. I would gladly wait another two weeks for a new isp that actually delivers and then I know its done instead of wasting my time with a bunch of ****mers and ******* like Level 7.
AW
Andre W's update27 Mar 2025, 10:19
Reviewer Update
My guy here we sit a month later and still I'm not fully connected. I signed for a new router you as level 7 refused to deliver. Then once its been made clear the previous router is broken wifi wise and I ask where is my new router its taking another 5 days to get resolved ? SHOULDN'T THIS HAVE BEEN DELIVERED ALREADY ?
I was told 1-2 weeks and I will be connected its well over 3 weeks and 2 days from now we will hit over a month. and still nothing. you as level 7 **** to "get the sale" and have failed to deliver on the times you stated. Have a look at the whatsapp chat history all is there. Now I have to waste my money to drive through and collect it from you because you failed to deliver the service I PAID for. or wait another 3 days for delivery ? after I've been waiting a month ?
where is your accountability for your negligence ?
We can agree on the following :
I paid for a service I still don't have and yet I have to pay again even though its still not 100% available.
You as level 7 gave turn around times that was not met at all
you as level 7 chose to fail in delivering the service to force the client to waste their resources to save you a few bucks.
You as level 7 was supposed to have all deliveries and installations already done but when asked I get ignored on official communication platforms after I was told support staff would be available till 10pm.
You as level 7 when asked according to contract questions you refuse to answer and give me ultimatums ?
you as level 7 are beyond pathetic. Since I don't have the router installed, since I don't have full functionality network wise can we agree that currently it would best for you as level 7 to cancel the contract form your side and then let me get another isp. I would gladly wait another two weeks for a new isp that actually delivers and then I know its done instead of wasting my time with a bunch of ****mers and ******* like Level 7.
I was told 1-2 weeks and I will be connected its well over 3 weeks and 2 days from now we will hit over a month. and still nothing. you as level 7 **** to "get the sale" and have failed to deliver on the times you stated. Have a look at the whatsapp chat history all is there. Now I have to waste my money to drive through and collect it from you because you failed to deliver the service I PAID for. or wait another 3 days for delivery ? after I've been waiting a month ?
where is your accountability for your negligence ?
We can agree on the following :
I paid for a service I still don't have and yet I have to pay again even though its still not 100% available.
You as level 7 gave turn around times that was not met at all
you as level 7 chose to fail in delivering the service to force the client to waste their resources to save you a few bucks.
You as level 7 was supposed to have all deliveries and installations already done but when asked I get ignored on official communication platforms after I was told support staff would be available till 10pm.
You as level 7 when asked according to contract questions you refuse to answer and give me ultimatums ?
you as level 7 are beyond pathetic. Since I don't have the router installed, since I don't have full functionality network wise can we agree that currently it would best for you as level 7 to cancel the contract form your side and then let me get another isp. I would gladly wait another two weeks for a new isp that actually delivers and then I know its done instead of wasting my time with a bunch of ****mers and ******* like Level 7.