Pathetic Service and 'Escalation' process

We are STILL WAITING for our fibre line to be installed at our house!! Since the beginning of December we made Level 7 aware that we need the fibre line as I am working from home. Since then the Openserce team came to oir house, did not complete their job. A week and a half later we are still waiting!! This has been escalated numerous times to level 7 through emails and calls. Paying for data has cost us an arm and a leg!! Through all this, Morne attempted to contact my husband once. We have to follow up constantly and then also be ignored when we email for details!! This is pathetic!!!

We called in again and feedback was given that our requests were resolved and that everything was in order on their system, meaning the line was installed and that we have everything up and running. Bull****! The splicing still needs to be done.

We need feedback ASAP on when you decide to do your job.

The only useful person was Vaughn from support who my husband spoke to. He also said he would escalate this matter. Which was done numerous times already..

I don't care if the lack of service is from Openserve or Level7. Do your job!!