tM
tshepo M
1 reviews | Active since Sept 2014
25 Mar 2025, 20:36
Pathetic
They have the worst service since vumatel came on board. They don’t have control over anything including what’s happening worst service provider ever. My internet idle down and it can be a wide outage for the weekend without care
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Replies (4)tM
tshepo M's updateReviewer Update
26 Mar 2025, 07:45We are not being taken serious I’m yet another day without internet and I need this resolved today still. I’m told technicians are attending to other matters and ETA for my issues to be resolved is between 24 and 72 hours. What a ****ty explanation one gets from consultants not knowing when things can be sorted. We go days without the internet on the basis that there is a wide spread outage especially on weekends and long weekends including public holidays u run ur business like Eskom
tM
tshepo M's update26 Mar 2025, 07:45
Reviewer Update
We are not being taken serious I’m yet another day without internet and I need this resolved today still. I’m told technicians are attending to other matters and ETA for my issues to be resolved is between 24 and 72 hours. What a ****ty explanation one gets from consultants not knowing when things can be sorted. We go days without the internet on the basis that there is a wide spread outage especially on weekends and long weekends including public holidays u run ur business like Eskom
Level-7 Internet's replyOfficial
26 Mar 2025, 10:20Hi Tshepo
We apologise for the ongoing frustration with your internet connection.
The issue you experienced was due to a fault on the Fibre Network Operator’s (FNO) infrastructure, which is unfortunately outside of our direct control. We escalated the matter to the FNO, and they have since confirmed that the issue has been resolved.
Please contact us via WhatsApp if you need any further assistance.
Regards, Level-7
We apologise for the ongoing frustration with your internet connection.
The issue you experienced was due to a fault on the Fibre Network Operator’s (FNO) infrastructure, which is unfortunately outside of our direct control. We escalated the matter to the FNO, and they have since confirmed that the issue has been resolved.
Please contact us via WhatsApp if you need any further assistance.
Regards, Level-7
Level-7 Internet's reply26 Mar 2025, 10:20
Official
Hi Tshepo
We apologise for the ongoing frustration with your internet connection.
The issue you experienced was due to a fault on the Fibre Network Operator’s (FNO) infrastructure, which is unfortunately outside of our direct control. We escalated the matter to the FNO, and they have since confirmed that the issue has been resolved.
Please contact us via WhatsApp if you need any further assistance.
Regards, Level-7
We apologise for the ongoing frustration with your internet connection.
The issue you experienced was due to a fault on the Fibre Network Operator’s (FNO) infrastructure, which is unfortunately outside of our direct control. We escalated the matter to the FNO, and they have since confirmed that the issue has been resolved.
Please contact us via WhatsApp if you need any further assistance.
Regards, Level-7
tM
tshepo M's updateReviewer Update
26 Mar 2025, 11:12The issue is not sorted your third service provider keeps lying to your client and yourself. I’m still without the internet
tM
tshepo M's update26 Mar 2025, 11:12
Reviewer Update
The issue is not sorted your third service provider keeps lying to your client and yourself. I’m still without the internet
tM
tshepo M's updateReviewer Update
26 Mar 2025, 11:57This is the feedback from the service provider
I have escalated the fault with Vuma to so We can re provision the line as We are not getting dial out over the line and will revert once done, pathetic ****s
I have escalated the fault with Vuma to so We can re provision the line as We are not getting dial out over the line and will revert once done, pathetic ****s
tM
tshepo M's update26 Mar 2025, 11:57
Reviewer Update
This is the feedback from the service provider
I have escalated the fault with Vuma to so We can re provision the line as We are not getting dial out over the line and will revert once done, pathetic ****s
I have escalated the fault with Vuma to so We can re provision the line as We are not getting dial out over the line and will revert once done, pathetic ****s