Painless Sign-up Experience

I moved over from another very reputable and popular ISP - for FTTH - to Level-7. Carla was my 'go-to' contact. Very friendly, efficient and quick responses via email and took the initiative to get me signed-up as well as address my issues telephonically when I asked what the status was. Vaughn also assisted me with registration and was patient (Extra stars for patience) and friendly. I give 4 stars, as I was left in the lurch waiting for my FTTH ID to be switched over, and Level-7 did not appear to follow-up on this or inform me that my ID was not visible to them... I had to keep poking to find out 'where my connectivity was at'. Furthermore, I don't find any sort of portal or App to track my connectivity/invoicing or daily/monthly usage.

I'm looking forward to a good relationship!