MM
Maryke M
1 reviews | Active since Apr 2016
14 Oct 2024, 00:08
No signal again!!!!
I have now complained many times of the drop of my signal. 17 aug 2024, 18 Aug 2024, 29 September,13 October 2024. First respons I need t download a app on my cost. Due to the WiFi not working. Second respons Good Day We have done a port recreate on your Fibre Unit We have also made a slight adjustment on the routers wireless settings Please do reboot and monitor. Video recording was done to proof. And now the respons.
Good Evening
We made a couple of frequency changes to the routers wireless to assist with signal
these drops are caused internally and on WIFI as the equipment uptime is 7+ days. So what do I do internally to drop the signal?????? TV is next to the rooter. Customers get the blame for no signal.
Helpful (0)
Replies (6)0
Replies (6)
Level-7 Internet's replyOfficial
14 Oct 2024, 10:12Hi Maryke
We sincerely apologize for the ongoing frustrations you’ve experienced with our services.
Your feedback is invaluable to us, and we understand how this has impacted your daily activities.Our team is committed to resolving these issues promptly and ensuring you receive a more reliable service. Please allow us the opportunity to address your concerns and improve your experience.
Regards Level-7
We sincerely apologize for the ongoing frustrations you’ve experienced with our services.
Your feedback is invaluable to us, and we understand how this has impacted your daily activities.Our team is committed to resolving these issues promptly and ensuring you receive a more reliable service. Please allow us the opportunity to address your concerns and improve your experience.
Regards Level-7
Level-7 Internet's reply14 Oct 2024, 10:12
Official
Hi Maryke
We sincerely apologize for the ongoing frustrations you’ve experienced with our services.
Your feedback is invaluable to us, and we understand how this has impacted your daily activities.Our team is committed to resolving these issues promptly and ensuring you receive a more reliable service. Please allow us the opportunity to address your concerns and improve your experience.
Regards Level-7
We sincerely apologize for the ongoing frustrations you’ve experienced with our services.
Your feedback is invaluable to us, and we understand how this has impacted your daily activities.Our team is committed to resolving these issues promptly and ensuring you receive a more reliable service. Please allow us the opportunity to address your concerns and improve your experience.
Regards Level-7
MM
Maryke M's updateReviewer Update
14 Oct 2024, 22:18 I did send a video how the TV is buffering for more then 2 min.
Then they ask one device or multi device?
I did told him the phones has well!
Then it was again what stream platform you are .
My phone is Vodacom. The TV is Google.
When will this problem be solved?
Then they ask one device or multi device?
I did told him the phones has well!
Then it was again what stream platform you are .
My phone is Vodacom. The TV is Google.
When will this problem be solved?
MM
Maryke M's update14 Oct 2024, 22:18
Reviewer Update
I did send a video how the TV is buffering for more then 2 min.
Then they ask one device or multi device?
I did told him the phones has well!
Then it was again what stream platform you are .
My phone is Vodacom. The TV is Google.
When will this problem be solved?
Then they ask one device or multi device?
I did told him the phones has well!
Then it was again what stream platform you are .
My phone is Vodacom. The TV is Google.
When will this problem be solved?
MM
Maryke M's updateReviewer Update
14 Oct 2024, 22:50I did send a picture where I am sitting is in the same room as the rooter and I asked how long will it take before buffering again. This was the answer
Please note the change i made here is to counter onsite noise and interference.
Should you experience any buffering please do also test on you tube to confirm if it is present there as well.
How many times must i beg for WiFi.? Do you beg for payment?
Please note the change i made here is to counter onsite noise and interference.
Should you experience any buffering please do also test on you tube to confirm if it is present there as well.
How many times must i beg for WiFi.? Do you beg for payment?
MM
Maryke M's update14 Oct 2024, 22:50
Reviewer Update
I did send a picture where I am sitting is in the same room as the rooter and I asked how long will it take before buffering again. This was the answer
Please note the change i made here is to counter onsite noise and interference.
Should you experience any buffering please do also test on you tube to confirm if it is present there as well.
How many times must i beg for WiFi.? Do you beg for payment?
Please note the change i made here is to counter onsite noise and interference.
Should you experience any buffering please do also test on you tube to confirm if it is present there as well.
How many times must i beg for WiFi.? Do you beg for payment?
Level-7 Internet's replyOfficial
15 Oct 2024, 10:26Hi Maryke
We want to assure you that Level-7 has been in direct contact with you to resolve these issues, and our Support team has shared relevant updates and information. Please refer to those communications for further details.
If you have any additional questions or need further assistance, feel free to contact us on WhatsApp.
Regards Level-7
We want to assure you that Level-7 has been in direct contact with you to resolve these issues, and our Support team has shared relevant updates and information. Please refer to those communications for further details.
If you have any additional questions or need further assistance, feel free to contact us on WhatsApp.
Regards Level-7
Level-7 Internet's reply15 Oct 2024, 10:26
Official
Hi Maryke
We want to assure you that Level-7 has been in direct contact with you to resolve these issues, and our Support team has shared relevant updates and information. Please refer to those communications for further details.
If you have any additional questions or need further assistance, feel free to contact us on WhatsApp.
Regards Level-7
We want to assure you that Level-7 has been in direct contact with you to resolve these issues, and our Support team has shared relevant updates and information. Please refer to those communications for further details.
If you have any additional questions or need further assistance, feel free to contact us on WhatsApp.
Regards Level-7
MM
Maryke M's updateReviewer Update
15 Oct 2024, 10:47Can you please send me the details to cancel my contract. Please note that for every day the WiFi is not working money will be deducted from your invoice. Thank you
MM
Maryke M's update15 Oct 2024, 10:47
Reviewer Update
Can you please send me the details to cancel my contract. Please note that for every day the WiFi is not working money will be deducted from your invoice. Thank you
Level-7 Internet's replyOfficial
15 Oct 2024, 11:04Hi Maryke
We want to inform you that our cancellation department will be in touch with you directly via WhatsApp to initiate the cancellation process.If you have any additional questions or need further assistance in the meantime, please get in touch with us on WhatsApp.
Regards Level -7
Level-7 Internet's reply15 Oct 2024, 11:04
Official
Hi Maryke
We want to inform you that our cancellation department will be in touch with you directly via WhatsApp to initiate the cancellation process.If you have any additional questions or need further assistance in the meantime, please get in touch with us on WhatsApp.
Regards Level -7