No Internet and have to pay

Installation for Level 7 was done in Jan 2023. That was not an issue, the process was smooth with installation. I was not using the internet since the installation of which is not an issue as I was not home most of the time. When I wanted to use the internet I realized that I did not have internet access. I followed the normal process; I logged a call and a technician tried to help me and he couldn’t resolve the issue.

Level 7 called me that they will send a technician and that happened. When the issue was resolved, I am now responsible for paying for the technician that came. If the issue was on my side that will make sense. How am I supposed to pay for internet service when I do not have access to internet.

The worst service ever.