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samantha B

1 reviews | Active since Oct 2015

27 Jan 2023, 11:33

No help/ No answers/ No connection/ Big bills

My fibre has been off since yesterday, I have called multiple times and am basically told that there is nothing Level7 can do, what am I paying them for??

I am looking at being without internet the whole weekend (at the very least)

I was told by level 7 to switch from metrofibre to the more expensive Openserve because they are as I was told "by far the most reliable"

I am losing money by not having fibre and on top of that Level7 is probably going to charge me a HUGE call out fee when someone eventually comes to fix it!

Since I didn't come right over the phone I sent them a Whatsapp and they haven't even had the decency to respond. (This is the second time that I am being ignored by Level7)

I repeat, what am I paying this company for??

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Replies (1)
Level-7 Internet
Level-7 Internet's reply27 Jan 2023, 12:18
Official
Good Day Samantha. We do apologize for any frustration caused. We do see that our support team has been in contact with you since yesterday and every time a query is logged either via email, Whatsapp or telephonically.   We do understand your frustration with the outages, please keep in mind that stage 5/6 load shedding is causing havoc all over the country. The big operators cannot keep up with topping up diesel and their exchanges to keep the networks up. You'll notice during lighter stages of load shedding 2/3 the batteries and generators manage to maintain the network up. Its an unprecedented time that we are in as none of these systems were designed to be without power this long and this often. Fibre faults do unfortunately happen and we need to await the service provider to fix these as we have no jurisdiction on their infrastructure. We will ensure our support team keep communication with you on the progress of the repair.