FR
Frans R

1 reviews | Active since Jul 2011

01 Dec 2021, 09:42

No Fibre connection

No Wifi or fibre Connection my fibre line just went offline asking me to change my router settings to log into my router is there some kind of connection problem i don't know of ?

0
Replies (4)
Level-7 Internet
Level-7 Internet's reply01 Dec 2021, 10:01
Official
Good Day. We do apologize for any inconvenience. Please be so kind as to speak to your reseller directly regarding your account. Thank you. 
FR
Frans R's update01 Dec 2021, 10:05
Reviewer Update
I'm sorry thats not helping what is my network settings to enter on the router setting page once i have hard resetted the router
FR
Frans R's update03 Dec 2021, 12:43
Reviewer Update
Line not released Bitco is struggling to get the fibre line released in order for them to activate the connection who is still holding on to my line ?
Level-7 Internet
Level-7 Internet's reply03 Dec 2021, 15:30
Official
Good day, The line was released on our side on 1 Dec 2021. Please contact the provider directly to confirm.