New brooms sweep clean. Previous rating of 4 stars, i change now to 1 star.

Background: Why am I complaining: Level 7 installed the WiFi at my home. Everything was perfect, I could not have been happier. Then we had the lightning problem. Via the insurance Level 7 quoted to fix whatever was damaged; meaning everything should be working and running the same way as before the lightning. Quote was excepted by insurance and Level 7 came to fix. Since the day of repair I had problems with my system. Nothing was the same as before. You can check your call logs, I have been phoning and complaining since then. My question is then; why and for what did the insurance pay? Only for replacing or repairing? For me as a customer I thought that everything will be working the same as before the lightning, but it is not the same. Being now so fed-up, I asked that if someone is in that area, they can come and have a look, why I am complaining. Surely you do render a service for after sale to customers.

Your technician even said, he can see there is a fault, but does not know what, first time he sees something like this, and will get someone with more Knowledge and experience out. He tested it on his laptop, for about 30 sec, this is really not a good test, as sometimes it works by me also for 30 sec also. Also told me that the routers are not good routers. I told him that it was bought at level 7. He says he does not know why the router has a different I.P adres, and changed it to same as other one. Then it did not work, changed it back.

Conclusion 1. Firstly I can`t see why there is a problem on both tv`s, (old one which worked, and new one supp**** by insurance)as he stated to you. 2. Secondly, I have already paid, for labour, see attached invoice. 3. Problem is still not been resolved.

All of the above can be confirmed by him. If you want we can set up a meeting with all parties to resolve this issue