Network issues, ridiculous excuses, no support whatsoever

As mentioned in the last review they cited "The downtime was the result of a wider area outage that impacted parts of Cape Town." when I complained about months on end of being throttled between the times of 7 and 9 PM.

I wrote that review on 7 September. I am writing this review on 10 October at 18:55 PM as my Internet is yet again going down like every day for the past few MONTHS.

Another point I made was that they always make excuses and blame something like an outage, and once they even blamed Europe (??). They absolutely never take accountability for any issues. Not once have they tried sending out a technician. It's always something happening that they have no control over.

Now regardless of whether or not these unending unfortunate events of theirs is their fault or not, they are unable to deliver a reliable service.

I have been told that in other areas their services are quite good, so if you're willing to roll the dice go for it, but honestly it's been a nightmare on my side. At this point it's very clear they are throttling (ISP throttling is when an Internet Service Provider (ISP) intentionally slows down your internet speed by limiting your bandwidth) our area to the point where the Internet is sometimes completely unusable between 7 and 9 PM.

I have spoken to their customer reps numerous times over the past few months. Made a review a month ago in hopes of getting something other than a "sorry we can't help it, just sit tight" again, but this just isn't working out.

I'll be cancelling my subscription in the week, though apparently they make it difficult to cancel your contract as well. Do yourself a favor and stay clear.