Most appalling Support and ******* ever

I must say the level of service is totally getting worse and worse at this stage. Since the first of December i have had issues with my openserve Fibre. Yes I understand the issue lies with Openserve but I need to know why do the techs close tickets stating my line is active when indeed its still giving me a headache. Yet I am expected to pay the full amount each month. When I moved into my current unit I needed to log a ticket with openserve as Level -7 never did it after multiple calls and multiple whatsapp messages. Now again i am sitting with the issue yet they dont have the decency to contact me to ask if the line is still active before closing it with openserve. They can argue as much as they want I called Openserve once again to ask for a status on my ticket then just to year no Openserve spoke to my ISP and they confirmed no issue without communicating with me. Yet I am expected to pay the full amount and I still dont have wifi. Yet whe you ask if they will compensate ad you already spent hundreds on data as the wifi is permanently off they come with stories. So what is the point in paying them. Now I am met with excuses from Level-7 they cant escalate because openserve has closed from this week for December holiday so I will maybe assist or otherwise only next year. But yet my first ticket was logged 2 weekends back...

And yet I am expected to pay for a service I am not recieving.

Lastly why do i get a response when phoning openserve and log tickets quicker than that level-7 ever does. But I am in the wrong in getting frustrated due to me having spent more money on data than my wifi fee in a month. But yes the I am wrong for there technical team not enquiring if everything is resolved before closing tickets we just need to suffer as the end user they are happy just aslong as they get their money they don care about you... More than an hour after sending them info as requested no feedback via whatsapp how great. I will update review as the **** service continues.

So it has been a full 10 days since my first review but yet my internet is sluggish and permanently buffer the excuse they is an outage is getting old to say the least. I have better 3g cell speeds than my current 100mb fibre line. What does it help they have a support system via whatsapp if they take a min of 1 hour to respond or send the message of what department you want to communicate with like really who is going to ask for sales or acxount at 9pm on a friday as you are sick and tired of not getting a service you are expected to pay for.

Now that it come time for billing Level 7 really expects me to pay for all the inconvenience they cause. They closed my ticket with Openserve that I had to log due to their non existent support. Now it is said they apparently say a connection so Its my problem even though I had barely any internet access on my wifi from the 12th of December. It was a month long issue since 1 December but the main problem started the 12th but yet I am expected to pay full cause they saw a connection apparently that is total bs as All devices stad connected without internet all the time.