MS
Marilize S
1 reviews | Active since Jul 2021
14 Jun 2023, 16:42
Metro Fibre/ Lwvel 7
Been struggling from the 2 of June 2023 to get my internet moved from old address to new address which is just 1.4km further. No cuatomer service from Metro Fibre or Level 7. I'm just hearing that a contractor will phone to make an appointment whuch does not happen. Clearly custoner service is not an option. Fed up with this poor service.Paid for the month service which is non excistant at the moment. If this is how customers is treated stay far away from these suppliers.
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Replies (2)
Level-7 Internet's replyOfficial
14 Jun 2023, 17:01Good day Marillze, Apologies for the frustration. The process did take longer due to the information that was requested being sent directly to the Fiibre Network Provider and not Level-7, by yourself. Our customer service department has been in contact with you since we received the information. We have escalated this with the fibre provider and will provide feedback as soon as we receive any.
Level-7 Internet's reply14 Jun 2023, 17:01
Official
Good day Marillze, Apologies for the frustration. The process did take longer due to the information that was requested being sent directly to the Fiibre Network Provider and not Level-7, by yourself. Our customer service department has been in contact with you since we received the information. We have escalated this with the fibre provider and will provide feedback as soon as we receive any.
MS
Marilize S's updateReviewer Update
15 Jun 2023, 06:40Good Day
If the installation is not done today cancel my contract. Since I signed two years ago I have been having endless problems and issues with Level 7 and Metro fibre service. Check your history. This is enough. Clearly the customer is not a priority.
If the installation is not done today cancel my contract. Since I signed two years ago I have been having endless problems and issues with Level 7 and Metro fibre service. Check your history. This is enough. Clearly the customer is not a priority.
MS
Marilize S's update15 Jun 2023, 06:40
Reviewer Update
Good Day
If the installation is not done today cancel my contract. Since I signed two years ago I have been having endless problems and issues with Level 7 and Metro fibre service. Check your history. This is enough. Clearly the customer is not a priority.
If the installation is not done today cancel my contract. Since I signed two years ago I have been having endless problems and issues with Level 7 and Metro fibre service. Check your history. This is enough. Clearly the customer is not a priority.