Level 7?Level 0

We have been without internet since last week Thursday and no concideration given here to the clients they serve.staff and supporting since totally useless,as if they are reading replies from script.One gets cut off whilst speaking to agents.My wife works from home and this is a financial impact on our situation as one relies on a service to generate an income in today's day and age.being without internet for 7 days does have an impact,and these guys Manning the office and attending to calls don't see this as urgent.when requesting to speak to the manager or someone in a more senior capacity to deal with the issue he is either busy or out of office.(lies).they never call back and end your calls abruptly.This is not the first time this occurered,but this is becoming ridiculous now.What pathetic way in dealing with paying clients.