Level 7 unusable wireless service.

I wanted to take the 20MB wireless option from Level 7 as it was a cheaper deal compared to my current provider and a higher download speed. They installed the equipment at my house and while we were testing I asked the installer why the ping is so bad. He told me that it will stabilize and if it is still a problem in two days I can phone support to get it fixed. They could not get close to my current provider.

I then tested the line and it was unusable for my purposes as the ping is too high. I logged a call with support and the answer was that it is normal for wireless. I proceeded to show that their competitor is much better and what they deem normal is only normal for their service. They then said that they can not help me and I then put in a cancellation 3 days after the install.

The cancellation department came back to say that the cancellation penalty of R3500 fee will stand. I then escalated this as I am unable to use their product and are unwilling to pay penalties because they failed to divulge all information. The cancellation depart then asked if they can have another go at reducing the latency. I said yes as I was hoping to get good service and avoid the cancellation. 2 Days of troubleshooting by one of their top engineers and the line was still nearly double the latency of the competitor. I then proceeded to cancel and appealed to the honesty of the business to try and avoid having to take further action. They still demanded that I pay penalties to cancel. Looks like I will need to fight it.