RR
Ruben R
1 reviews | Active since Aug 2016
05 Nov 2025, 09:37
Level 7 Support
When my internet actually works, Level 7 performs well. But lately, my connection has been dropping constantly and their support team is completely unhelpful. They keep telling me to “check my Wi-Fi,” even though I work on a LAN cable, not Wi-Fi. They don’t seem to communicate with the line provider (MetroFibre) to find out what’s wrong, so I end up having to contact MetroFibre myself. It’s frustrating and unprofessional, I expected much better service.
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Replies (2)0
Replies (2)
Level-7 Internet's replyOfficial
05 Nov 2025, 09:55Good day Ruben,
We sincerely apologise for the inconvenience you’ve been experiencing. Please rest assured that we are actively working to resolve the matter both internally and in collaboration with our third-party provider.
Our teams are fully engaged in identifying the root cause and implementing a lasting solution as quickly as possible. We truly appreciate your patience and understanding while we work to restore your service.
We sincerely apologise for the inconvenience you’ve been experiencing. Please rest assured that we are actively working to resolve the matter both internally and in collaboration with our third-party provider.
Our teams are fully engaged in identifying the root cause and implementing a lasting solution as quickly as possible. We truly appreciate your patience and understanding while we work to restore your service.
Best regards,
Level-7 Internet's reply05 Nov 2025, 09:55
Official
Good day Ruben,
We sincerely apologise for the inconvenience you’ve been experiencing. Please rest assured that we are actively working to resolve the matter both internally and in collaboration with our third-party provider.
Our teams are fully engaged in identifying the root cause and implementing a lasting solution as quickly as possible. We truly appreciate your patience and understanding while we work to restore your service.
We sincerely apologise for the inconvenience you’ve been experiencing. Please rest assured that we are actively working to resolve the matter both internally and in collaboration with our third-party provider.
Our teams are fully engaged in identifying the root cause and implementing a lasting solution as quickly as possible. We truly appreciate your patience and understanding while we work to restore your service.
Best regards,
RR
Ruben R's updateReviewer Update
05 Nov 2025, 09:59Thank you for replying. I appreciate the apology, but this has been an ongoing issue for weeks now with no clear resolution or proper communication from your team. I’ve had to reach out to MetroFibre myself multiple times because Level 7 doesn’t keep customers informed or take ownership of the line problems.Please understand that telling customers to “check their Wi-Fi” isn’t an acceptable response when the issue is clearly not internal. I rely on a stable connection for work, and the constant downtime has made things very difficult. I’d appreciate real updates and faster action, not just standard responses.
RR
Ruben R's update05 Nov 2025, 09:59
Reviewer Update
Thank you for replying. I appreciate the apology, but this has been an ongoing issue for weeks now with no clear resolution or proper communication from your team. I’ve had to reach out to MetroFibre myself multiple times because Level 7 doesn’t keep customers informed or take ownership of the line problems.Please understand that telling customers to “check their Wi-Fi” isn’t an acceptable response when the issue is clearly not internal. I rely on a stable connection for work, and the constant downtime has made things very difficult. I’d appreciate real updates and faster action, not just standard responses.