Level 7 - stay away

Stay away from Level 7. We had a new line installed, bad connectivity, internet dropping. But they advertise super fast internet! After numerous mails and complaints our problems still could not be resolved; the only advice was upgrade, upgrade and upgrade. After buying a 5G router on their advice from them and upgrading the line speed, still no functional internet. I could not even upload 118 Mb from my Mac to Dropbox!! They ignored my mail re the pending first monthly instalment in which I stated that I am not satisfied and will probably cancel the contract. All of this happened within the 10 day period as stipulated by the Consumer Protection Act of 2008. Now after we cancelled, we are being held responsible for literally all costs, lots of money for nothing. Stay away, you are going to be caught in the same trap.