Level 7 is lazy and doesn't want to help

So we moved and before we moved we contacted lv7 with multiple emails explaining when and where we are moving to, when we finaly moved we were happy that the internet worked as it was supposed to.

That is untill Wednesday, we logged the ticket and they advise sending a technician could cost us ~R1200. Contacted metro fibre, the FNO they were very halpfull, only to be told the move was never requested from lv7 and it was an old service on that address that was canceled on Wednesday . The service was still active at the old address, we moved last month!